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Frequently Asked Questions (FAQs)
- How long does it take for my order to arrive?
- What forms of payment do you accept?
- Can I pick up a purchase at your plant?
- How easy are your complete systems to use and setup?
- How secure is my personal information, and
is it shipped discretely?
- How much power do these units draw and will I have
power spikes?
- How much plant weight can I grow with
your systems a year?
- Do your systems produce much noise or
allow for light leakage?
- I'm a new grower, is phone support
available if I need help?
- Are there any special room temperature
requirements?
- I'm scared to go hydro, does this video
come with a guide?
- I'm not sure how to setup my system...can
you help?
- What size closet can the mini cool cab or mini caddy be used in?
- What's the difference between all your
Plug-N-Play Complete Systems?
- Can I use a 600 or 1000w light in my Sunlight
Shed?
- My Plants look sick, what should I do?
- How do you compare to the competition?
Usually we have all items in stock. If this is the case it will ship in one
to two business days. If we are overwhelmed with business and low on stock it
can take as long as 7-10 days for your unit to ship. Depending on where you are
located in the country, you can expect any purchase to arrive in roughly one to
two weeks.
We accept VISA, MC, DISC, AMEX, DINERS CLUB, ETC.
We also accept cashiers checks, money orders, personal checks (takes 2 weeks
to clear), and even Western Union; however WU is quite expensive). Go to the CONTACT US
page for information on where to send funds.
Yes, we only require 24-48hrs notice to be sure your unit is ready for
pickup. We are located at 2045 Niagara Falls Blvd. St 13, Niagara Falls, NY
14304 USA
Very easy, we do all the hard work for you!! Every item is individually
labeled with numbers to help guide you through the quick setup process.
Everything is pre-built and safely packed for shipping. It takes the average
adult about 20 minutes to setup. If you need additional help your purchase
comes with an instructional video, and phone support. All you need to do is add
water and seeds.
Very secure. The privacy of our customers is our number one priority. We take
EXTREME measures to ensure your information is kept complete CONFIDENTIAL. Your
item will be shipped with no identifying labels of any kind.
They draw about the same amount of power as a
refrigerator ($20 a month on average). If your looking to save costs on electricity and
reduce the possibility of power spikes then replace your normal incandescent lights with compact
fluorescents which draw much less power.
You can grow roughly 15lbs of plant matter yearly
with each "Caddy" unit. You can grow roughly 9lbs of
plant matter with each "Mini Caddy unit". These figures
are based on a 400 watt lighting system and following
the instructions for recommended feeding and flowering
cycles.
Of course there are many variables such as if your
starting from seeds, whether your growing tomatoes,
peppers, basil, etc.
Basically....A LOT!!!
For A More Complete Breakdown view the product
comparison chart
HERE
Both the "Caddy" and "Mini-Caddy" contain powerful fans to keep the lighting
systems cool. These fans are about as loud as a low level air conditioner. They
are not loud or noticeable unless you place your ear up to the fan exhaust.
On all our systems there is virtually no light leakage, with the exception of the
"Mini-Caddy" on which there is light leakage on either side of the unit. This is
unavoidable due to the high cooling requirements, and small size of the system.
Yes, you can call our TOLL FREE # 1.888.GROW.BOX for full phone support
9am-7pm EST (M-F). We want you to be happy and have GREAT success. If you
need help, don't hesitate to ask an expert!
Temperature range is 30F-94F.
Almost if not all our competitions grow boxes run
very hot and are generally around 18-30F above room
temperature inside their systems.
With our innovative inline cooling the inside
temperature of the grow cab never gets above 5F above
room temperature. Therefore it is safe to run your grow
box up to 94 F. Any higher ambient room temperatures
could cause damage to your plants depending on what
species your growing. However keep in mind that for most
grow boxes you need to keep the room temp below 68F to
keep from frying plants, so this is one of our many
advantages over the competition!
When it comes to cold weather just turn each fan off independently to reach
your desired internal temperature.
Yes, your purchase of a complete system comes with a video CD for your
computer
which will show you everything from assembly to harvest. If you have high
speed internet access you can download these videos
HERE
Yes, you can download the written instructions HERE
OR If you have high
speed internet access you can download these video
HERE OR You can call 1888GROWBOX for additional toll free phone support.
(Being Updated Soon)
The ambient room
temperature for the Mini Cool cab or Mini Caddy can not exceed 95 degrees F. There is a
6 degree F rise in the Mini Caddy, meaning if the outside temperature is 95
degrees F then the inside Mini Caddy the temperature is 101 degree F. ( The
Caddy has a 5 degree F rise) Our thermal shut-off switch is set for 105 degrees F
(shuts down the lighting). There are many factors that determine the minimum
size of the closet/room that you can put the Mini Cool Cab or Mini Caddy in. Heat
dissipation of the enclosure (closet/room) material, volume, air flow
etc. Remember, as the Caddy or Mini Caddy runs with it's lights on, it is
generating heat that is exhausted out.
There are quite a
few differences. Go to our comparison chart for details regarding each
unit.
OVERALL PLUG-N-PLAY
COMPARISON CHART
Can I Use A 600 Or 1000w Light In My
Sunlight Shed?
You should not use a 600 or 1000w light for a few reasons.
1.) It will cause overheating and possibly kill your plants
2.) You will get more out of a 400w light than a 600/1000 since the 400w light
can be one inch from your plant growing tips, instead of 10-15" with a
600/1000w bulb. The reason being with a 400w light the glass is cool to the
touch, and the closer the light it's exponential how much brighter the bulb
actually is.
3.) It pulls less power
4.) It's already overkill for the interior space of your unit.
5.) replacement bulbs are cheaper
Trust us, we'd love to offer a 600 or 1000w system since it would be higher
sale prices, but realistically it's not worthwhile, and we want you to be
happy and have success.
My Plants Look Sick What Do I Do?
9 times out of 10 plant sickness is due to extreme abuse from not following
the directions. There is a video in the video media section that covers a range
of topics from insects to pH levels.
You can lslo use the guide below to help identify your problem. Remember your pH should be
6.5-7.0 and you should be following the directions with regards to the
nutrients.
How Do You Compare To The
Competition?
Due to very high number of complaints about different companies and
bad experiences when buying other companies products, we've decided to add this
to the FAQ's. We get calls every week asking for tech support on failing
products from different competitors, and it is very sad to hear the sob stories.
First, you should check the BBB rating for other companies. Many
'companies' have nice websites, but are a one man garage operation and basically
slap systems together with no research and development. When looking at
some of these systems we can very easily see multiple design flaws we scratched
after numerous tests. We spend over 18 months testing each of our systems
prior to putting them into the market. That is why we know WHAT WORKS and WHAT
DOESN'T.
Also check the address for their 'business', and you may notice their
business address is for their home residence. This means it is a one man
operation and your warranty, products, and service will most likely be
substandard.
You will also notice we are the only company that provides auto-fill float
valves, ultrasonic foggers, ozone generators (safe output levels by the way), 24
hour support, digital conversion ballasts, MH AND HPS BULBS, and countless other
add-ons as standard.
We encourage you to check out ALL of our competitors and do YOUR research, so
you can come to an educated decision. Once you have all the information in
front of you we know we'll come out #1, which is why we are by far the worlds
largest manufacturer of turn-key grow boxes.
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